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1. Never, ever confirm pickup until you actually have possession of the order. Some merchants will try to get you to do this. Don’t do it. I don’t care if it’s a $20 order going half a mile, and a contact-free delivery. Just don’t do it. If, for some reason, they discover they made a mistake at some point between you tapping that Confirm button, and you actually receiving the order, you are almost guaranteeing yourself to be at risk of a Contract Violation for being late, which Dasher Support won’t do anything about.
2. Contact DoorDash support if ANYTHING goes wrong and ask them to document the delay. I generally work in Central Ohio (though I have also done Instacart in Chicago and Knoxville, and DoorDash in Metro Detroit and Cincinnati). Columbus is now the second largest city in the Midwest, only to Chicago, and still growing. Traffic can be really unpredictable. I pretty much avoid freeways at all costs between 4PM and 7PM – especially 270 or 315. They turn into parking lots, and the Dasher app does not realistically allow for traffic, which can even happen on the surface streets – making it vitally important that you contact support if anything delays you. Don’t get a Contract Violation. Contact Support. However, don’t text or call while driving. Find a safe place to park first.
3. Try to be on time (or better yet, EARLY) as much as safely possible. If you know you’re going to be more than five minutes later than the “Deliver By” time, message the customer to let them know, and why. Then contact support to maximize your chances of not getting a Contract Violation on DoorDash. Generally, you will not get a Contract Violation if you communicate with Support. They document anything that goes wrong – as long as they know about it.
4. Get a timestamp camera app for photographing ALL contact-free deliveries, and USE it. I have one that stamps the date, time, and address on photos I take of the orders. About one in every 200 DoorDash customers will give you a one-star rating for using this (supposedly because they don’t like that their address is on the photo) but usually this is because they were trying to run a scam where they were going to claim they didn’t get the food, but you have evidence that you delivered it. That timestamp camera app has protected me from so many Contract Violations in the markets where I have worked that it's not even funny.
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